WooChat Account Setup FAQs
This FAQ article is organized by topic. To find a specific answer, simply scroll through the list. Each FAQ entry includes a question and a comprehensive answer.
General FAQs
What is WooChat?
WooChat is a platform that helps businesses automate their WhatsApp conversations. This means that businesses can use WooChat to create chatbots that can answer customer questions and provide support 24/7. WooChat also offers other features, such as Click-to-WhatsApp ads and a shared team inbox, to help businesses communicate with their customers more effectively.
What are the key features of WooChat?
WhatsApp Chatbots: Create chatbots that can answer customer questions and provide support 24/7.
Click-to-WhatsApp Ads: Create ads that allow customers to start a WhatsApp chat with your business with a single click.
Shared Team Inbox: Manage all of your WhatsApp conversations from a single inbox.
WhatsApp Broadcast: Send bulk messages to your WhatsApp subscribers.
Apart from these key features, there are many more to use for effective communication.
Which industries use WooChat?
WooChat is currently used by businesses of all sizes in a variety of industries, including:
Education
Travel
Real estate
E-commerce
BFSI (Banking, Financial Services, and Insurance)
Healthcare
How much does a WooChat WhatsApp API account cost?
The cost of a WooChat WhatsApp API account will vary depending on the type of account and the number of features you need. WooChat offers a variety of pricing plans to meet the needs of businesses of all sizes.
How to find the Facebook Business Manager ID
The Facebook Business Manager ID (also called Facebook ID, FB ID, Business Manager ID or Business ID) identifies a specific Facebook Business Manager Account.
To discover what is your Business Manager's ID, please go to your Business Manager's settings, and then to the Business Info page:
Does WooChat provide a free trial?
Yes, WooChat does provide a 14 days free trial. You can experience all the WooChat features in this free trial.
How do I get my WhatsApp Business number verified/ green ticked?
Facebook has very stringent rules for verifying a WhatsApp business number/ awarding the green tick. Factors such as brand awareness & recall, number of followers (10,000+) on Facebook/ Instagram, your digital ad spend, messaging limit of Tier 2 (10,000+ messages), how strong your website domain is with respect to linking with external domains like Wikipedia - all these and more are taken into consideration by Facebook. WooChat can help your account in the process of appealing to Facebook for the verification/green tick, but cannot promise the successful verification/green tick as the final decision is made by Facebook.
For further assistance with regard to any onboarding pricing queries contact: [email protected]
Creating a WhatsApp API Account with WooChat
What is a WhatsApp Business Account (WABA)?
A WhatsApp Business Account is a dedicated account that is used for business communication via WhatsApp. You can use an existing WhatsApp Business Account or create a new one.
WhatsApp Magic Link
What is a WhatsApp Magic Link, and how does it work?
A WhatsApp Magic Link is a feature that allows customers to start a chat with your business without saving your phone number in their contacts. When a customer clicks on a WhatsApp Magic Link, they will be redirected to a WhatsApp chat with your business.
Migration and Deletion
How can I migrate from another API provider to WooChat?
To migrate from another API provider to WooChat, you will need to:
Contact WooChat's support team. Provide them with the information required for the migration, such as your source and destination WhatsApp Business Accounts (WABA), phone numbers, and your WooChat account.
Can I reuse a deleted phone number in WhatsApp Business or WhatsApp Personal after migrating from WhatsApp Business API?
Yes, you can reuse a deleted phone number in WhatsApp Business or WhatsApp Personal after migrating from WhatsApp Business API. However, there are different rules that apply to previously banned numbers.
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