Improve customer engagement and streamline communication with WooChat's robust chatbot. Discover essential terms and features in our glossary. WooChat's Chatbot is a powerful solution designed to elevate customer interactions and automate communication tasks. WooChat users can leverage this feature to build versatile and responsive chatbots customized to meet their unique business requirements. Building a chatbot with WooChat is a simple and efficient process. The bot's flexibility makes it an ideal tool for managing a wide range of queries and situations. For a deeper insight into key terms and functionalities, refer to the glossary below for a comprehensive understanding of WooChat's Chatbot features.
Chatbot
A chatbot is a computer program that imitates conversation with human users and are often used in customer service to provide automated and round the clock support to customers.
Trigger
A trigger is an event that causes a chatbot to start a conversation. Triggers can be user input, such as a message or a button click for the listed topics.
Variable
It is a placeholder for a piece of information. For example, the chat bot might use a variable to store the user's location.
Chat Flow
A flow is a sequence of intents and actions that directs the chat bot to complete a task.
Integration
An integration is a connection between a chatbot and another system. Integrations allow chatbots to access data from other systems, such as CRMs or e-commerce platforms.
Intent
An intent is basically a user's first message in a conversation with a chatbot. For example, the intent of a user might be to book a hotel room, get customer support, or learn more about a product.
In WooChat, we have a special Intent - *. If you use that in a chat-flow, the flow will get triggered irrespective of what customer has asked.
Condition
A condition is an expression that determines whether or not a node should execute.
Webhook
A webhook is a URL that is called by the chat bot when a certain event occurs. For example, the chat bot might call a webhook when the user books a product demo, so that the business can send the user a confirmation WhatsApp Message.
Template
A template is a pre-defined verified WhatsApp message that can be sent to the user.
Validation
Process of checking whether the input from a user is valid. This can be done by checking the length, format, or content of the input.
Regex
It is a regular expression, which is a special text pattern that can be used to match or search for text. For example, a regex can be used to match a valid email address or a phone number.
API
An API (application programming interface) is a set of rules that allow two software programs to communicate with each other.
Logs
Records of WhatsApp Messages that were shared when a workflow is triggered. This include errors, and completed status.
Call to Action
It is a marketing term to prompt an immediate response.(CTA) is a button that tells the user what to do next. It can be a link in WhatsApp Template Message or a call button.
Quick Reply
They are buttons displayed during a conversation or a Template to allow users to quickly choose from a set of predefined options without having to type anything.
