WooChat Bot FAQs
WooChat Bot FAQs
Unlock the secrets of Bot Management with our extensive FAQs. Master the art of creating, deploying, and optimizing chatbots with ease.
Our comprehensive FAQs cover all aspects of Bot Management to help you create, deploy, and optimize your chatbots with ease.
What is session TTL?
It is the time your bot will wait for a response before closing the conversation with a user. You can set timeout message and actions when the session is dropped without user's input.
It should only be inputted in minutes.
Define the options for "Action on Invalid Response"
"Action on Invalid Response" phrase refers to action taken when a bot-flow encounters an invalid or unexpected response from a user. Let's define each of the options:
Drop from the bot:
If there's an error, the Bot session timeout action will happen and the message for Session timeout will be shared with the user.
Skip the Question:
Your customer will move forward with the BotFlow without answering a particular question.
Proceed to Fallback:
Fallback refers to an alternative or backup plan. If an invalid response is encountered, the question will be skipped and will move to the next card connected to the fallback connector🔶.
Can I create multiple flows within a Bot?
Yes, any number of flows with the correct intent/ payload can be created within a Bot.
What is 'Intent' ?
Within a chatbot, intent refers to the keyword the customer texts you with when initiating a conversation. Without an intent, the chatbot cannot function. If you'd like your chatbot to start for any and every word use " * " as the intent.
What is Button 'Payload' ?
Payload is the unique ID given to each intent/option button created for the Bot flow. Button payloads are used in scenarios when the option keyword may be repetitive or similar in nature. Types of Payload in WooChat:
Intent Payload to link bot flows.
Button Payload to link cards within a flow.
Can I use two different unique bots at the same time?
You can make a broadcast specific bot but you can't deploy two bots together.
Can I duplicate a pre-existing flow to create a new flow?
Yes, you can duplicate a flow and customize the pre-filled cards to create a new flow. This action promotes a faster method of creating a bot with the same conversational flow.
What are the differences between 'ask a question' and 'send a message' cards?
Ask Question Cards wait for some seconds for user response but Send Message Cards don't wait for user's response.
Ask Question Cards can be further linked to multiple cards depending on the options whereas the Send Message Cards can be further linked to one card.
How to create Circular bots in WooChat?
A circular Bot can be created by ending your bot flow with a 'Send Message' card having button option. The payload of the required button should be the intent of your next flow.
How do I get a Bot Id?
Whenever you click on a Bot, look in the link updated in the browser. Refer the picture below, the part highlighted is the Bot id.
Can I customize the Validation error message in the ask a question card?
Yes, you can customize the Validation error message according to your brand voice.
Can I store user replies?
Yes, you can store user replies in variables for every Ask Card. WooChat Variables are of two types:
Pre-existing data variables - these variables are available for the bot to use through customer contact information or field collection metrics. Eg: {{contact.name}}
Acquired data variables - these variables can be a response generated by the customer within the bot flow. Please note that these variables can only be used while collecting customer data in a conversational bot flow. Eg: {{response.email}}
Can I add emojis to a card?
Yes, to add an emoji is your card click on the emoji or press ⊞ Win + ' . ' .
Can I integrate my Bot flow with my existing CRM?
Yes, you can integrate your bot flow with your CRM using the 'Connectors' Nodes.
Can I send media files?
Yes, you can send media files. Media files can be of audio, video or image. You can choose between audio, video, image, or document media file.
How do I link cards?
To link two cards click on the right-hand Rhombus button of card A and drag your cursor to card B.
Can the bot take over from a template message?
Yes, if you are sending a Template Message with Quick Reply Buttons to your users.
How to remove a default bot?
To remove a current default bot, you can either make another bot as default or you can assign all the incoming messages to your Team.
To assign all the incoming messages to your Team or one person from your Team, go to Assignments.
Why are session logs valuable for improving bot interactions?
Session logs are comparable to a diary for your bot, helping you understand user behavior and engagement. By analyzing session logs, you can pinpoint where users might be dropping off in the bot flow and assess the number of users who successfully complete interactions.
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