Login

Compose Box

Compose Box

Boost productivity with features such as triggering bots, attaching files, using emojis, and more.

The compose box is designed for WooChat users to craft messages for customer chats, add private notes, and mention team members.

The screenshot below shows what the Compose Box looks like inside Conversations. You can use it to send a response to the customer by either Reply or you can mention WooChat user in a private message using Comment.

Reply

In addition to sending a response or a WhatsApp Template (for first interactions), you can also attach files or include emojis, Format the text, choose from the Quick Replies and Send WhatsApp templates the message in your customers' language.

Attach Files

You can swiftly locate your recently used files with the 'Use Recent Files' feature and easily add new ones using 'New Upload.'

Emojis

Incorporate emojis into your text messages to make the content more engaging and visually appealing.

Formatting

You can format your content Bold, Italic, Strikethrough, and paste a code within a message.

  • Use Bold and Italics to highlight important words and phrases.

  • Use strikethrough to cross out text, such as a discount offer or a change of plans.

  • Paste code within a message to make it more engaging.

Quick Replies

Canned responses can be used to save time and improve efficiency. They are typically used to answer frequently asked questions or to provide customers with standard information.

WhatsApp Templates

WhatsApp templates are pre-approved messages that can be used to send updates, alerts, and other important information to customers. They can be customized to include specific information, such as the customer's name, order number, or appointment time making them more relevant and engaging for customers.

Learn more on how you can create WhatsApp Templates in WooChat.

Button Payloads

In your WhatsApp Templates, if you've incorporated buttons, the payload serves as a trigger or intent for a Bot flow, activating the Bot upon selection. Follow the below GIF to add the payload for a button.

Comments

WooChat's Comment tool is similar to your modern-day sticky notes, serving as a valuable resource for users. This feature helps WooChat users' to attach notes to customer conversations, enhancing your grasp of the customer's concern. This feature fosters improved communication and cooperation among WooChat users, resulting in a more seamless handover process.

Comments are internal and cannot be viewed by your customer. They are shown in a yellow text bubble to differentiate between messages.

Mention

You can mention a WooChat user using @name in Comments.

It is possible to mention multiple individuals within the Comments section.

PreviousInitiate a New ChatNextManage Inbox

Last updated

Was this helpful?