Compose Box
Last updated
Was this helpful?
Last updated
Was this helpful?
Boost productivity with features such as triggering bots, attaching files, using emojis, and more.
The compose box is designed for WooChat users to craft messages for customer chats, add private notes, and mention team members.
The screenshot below shows what the Compose Box looks like inside Conversations. You can use it to send a response to the customer by either or you can WooChat user in a private message using .
Button Payloads
In your WhatsApp Templates, if you've incorporated buttons, the payload serves as a trigger or intent for a Bot flow, activating the Bot upon selection. Follow the below GIF to add the payload for a button.
WooChat's Comment tool is similar to your modern-day sticky notes, serving as a valuable resource for users. This feature helps WooChat users' to attach notes to customer conversations, enhancing your grasp of the customer's concern. This feature fosters improved communication and cooperation among WooChat users, resulting in a more seamless handover process.
Comments are internal and cannot be viewed by your customer. They are shown in a yellow text bubble to differentiate between messages.
It is possible to mention multiple individuals within the Comments section.
In addition to sending a response or a WhatsApp Template (for first interactions), you can also or include , , choose from the and the message in your customers' language.
