Initiate a New Chat

Initiate a New Chat

Learn how to initiate chat with customers using 4 different methods.

You can initiate a Chat with a customer if you have added their contact in WooChat or you can add a contact and then send the customer a WhatsApp Template.

Initiate chat with Customers in 4 ways

Start Chat with Saved Contact in WooChat Conversations

Follow the below steps to start a chat with the saved contact.

1. From the dashboard, go to "Conversations > Inbox".

   
2. Click on to choose the contact you want to start the conversation with. Once you select the contact, the chat window will open.

   
3. To start a chat with this contact, choose a pre-approved template you wish to send, fill in the necessary variables, and then click send.

   

Send WhatsApp Template to Unsaved Contact in WooChat

If you want to message a contact who isn't yet saved on WooChat, you can first create the contact and then send a WhatsApp Template as the initial interaction.

Follow the GIF below:

Individually Send Text to WooChat Contact

If you want to send a text to a contact individually while scrolling through your contacts in WooChat, follow the steps shown in the GIF below.

Responding to the customer's message

When a customer sends you a message, you can immediately respond and engage in a chat conversation.