Initiate a New Chat
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Learn how to initiate chat with customers using 4 different methods.
You can initiate a Chat with a customer if you have added their contact in WooChat or you can add a contact and then send the customer a WhatsApp Template.
Follow the below steps to start a chat with the saved contact.
From the dashboard, go to "Conversations > Inbox".
Click on to choose the contact you want to start the conversation with. Once you select the contact, the chat window will open.
To start a chat with this contact, choose a pre-approved template you wish to send, fill in the necessary variables, and then click send.
If you want to message a contact who isn't yet saved on WooChat, you can first create the contact and then send a WhatsApp Template as the initial interaction.
Follow the GIF below:
If you want to send a text to a contact individually while scrolling through your contacts in WooChat, follow the steps shown in the GIF below.
When a customer sends you a message, you can immediately respond and engage in a chat conversation.
