This Glossary provides definitions for key terms related to conversations in WooChat. The glossary is organized alphabetically.
Attach Files
The ability to add files, such as images, videos, and documents, to customer messages.
Assigned conversation
A conversation that has been assigned to a specific team member.
Quick Replies
Pre-written messages that can be quickly inserted into conversations.
Chat Window
The window where chat conversations take place.
Compose Box
The text box where users can create messages for customer chat, include private notes, and mention team members.
Contact Tags
Labels that can be applied to contacts to organize and track them.
Conversation filter
A way to view only conversations that meet certain criteria, such as status, team or unassigned
Conversation note
A private note that can be added to a conversation to track its progress or share information with other team members.
Emojis
Symbols and emoticons that can be used to add expression and personality to messages.
Free entry point conversation
A free entry point conversation is opened
If a customer messages you via a Click to WhatsApp Ad or Facebook Page Call-to-Action button, and you respond within 24 hours.
If you do not respond within 24 hours, a free entry point conversation is not opened and you have to use a template to message the customer.
Formatting
The ability to format customer messages using bold, italics, strikethrough, and code.
GIF
A short animated image that can be used to demonstrate a process or to add personality to a message.
Mention
The act of notifying a WooChat user about a customer conversation by using their name in a note.
New conversation
A conversation that has not yet been assigned to a team member or tagged.
Open conversation
A conversation that is currently active and being handled by a team member.
Product Catalogue
A list of products that can be shared with customers in a single message.
Record Audios
The ability to record and send voice messages to customers.
Request Payments
The ability to request payments from customers via WhatsApp.
Saved Contact
A contact that has been saved in WooChat.
Session Messages
These are responses from your business to a customer, when a customer initiates a conversation with your business on WhatsApp.
Shared inbox
A single inbox where all team members can view and manage conversations.
Team member
A user who has been assigned access to a WooChat account.
Translate
A feature that allows users to translate incoming and outgoing messages into different languages.
Unsaved Contact
A contact that has not yet been saved in WooChat.
WhatsApp Templates
Pre-approved messages that can be sent to customers using WhatsApp Business API. They are used to send a message on WhatsApp to a contact who hasn't been in touch with your company before or who hasn't replied to an existing chat since at least 24 hours.
