Ask Phone

Ask Phone

Discover the power of the "Ask Phone" card in WooChat, enabling seamless collection of customer mobile numbers. Get insights on question text, response storage, validation settings, and more.

Who can use this Card?

• WooChat Users having permission to either build and deploy bots or manage bots.

• Available on all Paid Plans.

Understanding "Ask Phone"

"Ask Phone" card in WooChat lets the bots ask your customers their alternate mobile number.

You can ask the customer a question as a Text or as a Voice.

Ask as Text Essentials

Before we start using Ask Phone Card, here are some things you need to know:

Question Text

This is the question you want to ask your customers. Make it clear and short so users know what you're asking.

The Question text can be made Bold, Italic, or strikethrough using the options provided. The text will add the asterisk(*) for Bold, Underscore(_) for Italic text, and Tilde(~) for Strikethrough around the text.

Ask as Voice Essentials

The Ask as a Voice feature in WooChat's Ask Text Bot Card lets users talk to submit their answers, making it easy and fun to interact.

You can either choose AI voice or a Record option.

For generating AI voice, you have to type in the Question Text, select the desired voice from the drop-down, and click on Generate Voice Button.

The Question text will be changed into voice. You can listen to it, change playback speed before saving the card to be used in the bot.

If you want to send a message in your voice, use Record option. Just press the record Button to record. To stop recording, click on Stop Recording.

To know about Storing User Responses, go to Bot Essentials#creating-variables and know about validation settings here.

PRO TIP: Use Variables in the Question Text and in the Validation Error Message to make it more personalized.

Implementation Example:

Imagine you are asking your customers for their Alternate contact number to reach out in case their primary number is not available. The Ask Phone question type with validation settings will make sure users give helpful responses within a specific character limit.

For the Question Text you can enter: "Kindly share your alternate contact number with us."

You have the option to store the user response in the variable. You can create a variable - user_alternate_contact for example to store the user response.

Now for the validation settings, you could provide the attempt limit as 1, Validation Error Message is optional. Provide the Action on Invalid Response, and turn on the Additional Validation Settings.

In the additional validation settings, provide the Regex - ^(+[0-9]{1,3}[- ]*)?[0-9]{10}$ to make sure that the user enters a valid phone number which matches the following criteria:

• The contact number can start with a country code, which is a plus sign followed by one to three digits.

• The contact number must be 10 digits long.

• The contact number cannot contain any special characters.

Publish & Test the Card

To publish the flow, connect the card with the starting button and then click on Publish Button. To test the flow, click on Test Bot button to test on a WhatsApp Web Application or on your device.

In WhatsApp

This is how "Ask Phone" card would be on the WhatsApp Platform.

The above sample flow is for you to understand how "Ask Phone" Card works and it's usage. It is not a representation of what can be achieved with WooChat.