Quick Replies

Quick Replies

Discover the efficiency of Quick Replies – pre-designed message templates for instant access. Enhance customer interaction with attachments, emojis, and personalized touches.

What are Quick Replies?

Quick Replies are pre-made message templates that you and your team can easily use. Instead of repeatedly typing out the same message, you can save frequently used messages for quick use. These replies allow you to:

• Attach files, such as images or documents.

• Incorporate emojis for added expression.

• Personalize the message using variables.

• Add buttons for smooth and fast customer interaction.

• Include a WhatsApp Form to enhance the customer experience.

Create a Quick Reply

1. Go to Quick Replies under Settings and click on + Add New Quick Reply to open the editor.

2. Provide a name for the Quick Reply. Select "WhatsApp" as the channel type and compose your message in the Message Box.

3. Click on Add Quick Reply to save it to your list.

Name: This field allows you to label your Quick Reply, making it easy to identify and use later.

Channel Type: Specify the channel for which the Quick Reply is intended. For this, select "WhatsApp."

Message: Enter the content of your Quick Reply. The character limit is 1024, which provides ample space for your response.

Buttons (Optional): You can include interactive buttons or a form with your Quick Reply. These buttons can guide the conversation or prompt specific actions. Adding buttons is optional.

Buttons in Quick Reply

The "Buttons" feature provides various options for interactive elements within a Quick Reply. Available types include:

• None: No buttons, resulting in a simple text message.

• Quick Reply: Predefined responses that users can select easily, simplifying communication. You can add up to 3 Quick Reply buttons.

• List Options: Displays a list of options with buttons for users to choose from, facilitating menu-style interactions. You can add up to 10 buttons in List Options.

• CTA (Call to Action) URL: Prompts users to take specific actions, such as making a purchase or visiting a website. Note that CTA URLs will only work with Cloud API and will not function if Media is used as a header or attachment.

• Form: This button allows users to interact with a form for a more engaging experience.

Reply Configuration in Quick Reply

If a contact interacts with a Quick Reply, and you need to reassign the conversation based on their response, the Reply Settings feature allows for such customizations. This helps manage responses and interactions according to your team structure.

You can assign the conversation when customers reply to Bots, Teams, or WooChat Users.

Override Current Assignments:

When enabled, this option will reassign all conversations (when replied by customers) to the "test" team, replacing any existing assignments. Adjust this setting based on your team structure and workflow needs.