Get answers to common questions about WooChat's Campaigns feature. Troubleshoot delivery issues and improve engagement with our helpful FAQs.
Discover answers to frequently asked questions (FAQs) about using WooChat's Campaigns feature. Whether you're facing delivery issues or looking to enhance engagement, these FAQs provide insights into optimizing your Campaigns experience.
Can I personalize Campaigns messages for each recipient?
Yes, you can! WooChat allows you to personalize Broadcast messages by including variables in your message content. For example, you can address each recipient by name, making your messages more engaging and relevant.
Can I schedule a Campaigns for a specific time?
Yes, you can. When creating a Broadcast message, you can schedule it to be sent at a specific date and time, ensuring it reaches your audience at the right moment.
Can I track the performance of my Campaigns messages?
Yes, WooChat provides analytics to track the performance of your Campaigns messages, including delivery, open rates, and more.
Why do some recipients not receive my Campaigns messages?
There could be various reasons, such as recipients opting out of receiving messages from you, or issues with their phone numbers. It's essential to review the Campaigns analytics for insights.
My Campaigns message was marked as spam. How can I avoid this?
To prevent Campaigns messages from being marked as spam, make sure your content is relevant and follows META guidelines. Avoid sending excessive messages to the same recipients.
Can I resend Campaigns messages to recipients who didn't receive them the first time?
Yes, you can resend Campaigns messages to recipients who didn't receive them initially. Review your analytics to identify issues and improve delivery.
What should I do if recipients report my Campaigns as unwanted or spam?
If recipients report your Campaigns message as spam, take it seriously and ensure your messages comply with META's policies to avoid future issues.
I accidentally sent the wrong message in a Campaigns. Can I undo it?
Unfortunately, once a Campaign is sent, it cannot be undone. Double-check your messages before sending to avoid such situations.
Why are my Campaigns messages taking a long time to deliver?
Delivery times can vary based on factors like the recipient's network and location.
Can I include multimedia elements like images or videos in Campaigns messages?
Yes, you can include multimedia elements in Campaigns messages to make them more engaging and informative.
I am experiencing low engagement with my Campaigns. Any tips to improve this?
To enhance Campaigns engagement, try segmenting your audience, sending relevant content, and analyzing analytics to make data-driven improvements.
Why are my Campaigns not generating the expected response or engagement?
Low engagement can result from various factors, such as message content or timing. Analyze your data and adjust your approach to improve engagement.
